1. About DefendMe Global
DefendME Global Consulting LLC ("DefendMe") is a technology platform company incorporated in the State of Wyoming, United States (EIN: 61-2326199). We partner with licensed legal professionals and law firms in applicable jurisdictions (collectively, the "DefendMe Legal Network") to provide services to victims of cybercrime, online fraud, and financial scams worldwide.
DefendME Global Consulting LLC is a technology company, not a law firm. Legal services, including legal representation, advice, and the filing of legal proceedings, are provided exclusively by the relevant licensed legal partner under a separate legal engagement agreement. Any commission or legal fee charged in connection with legal representation is charged solely by the appointed law firm, not by DefendMe.
2. Services Offered
DefendMe offers the following services (each a "Service"), subject to eligibility and these Terms:
| Service | Description |
|---|---|
| Class Action Lawsuits | Victim aggregation, case coordination, and platform management for collective legal proceedings. DefendMe provides technology and coordination services only. Legal representation is provided by the appointed law firm under a separate legal engagement agreement. |
| Crypto Money Tracing | Blockchain forensic analysis and tracing of cryptocurrency transactions suspected to be related to fraud or theft. |
| Business Verification | Due diligence and entity verification services to assess the legitimacy of a business, individual, or investment opportunity. |
| Criminal Complaints | Preparation, drafting, and filing of criminal complaints with competent law enforcement and regulatory authorities on behalf of fraud victims. |
| Education | Online resources, guides, webinars, and materials to help individuals recognize and protect themselves from fraud and cybercrime. |
| Consultations | One-on-one legal and technical consultations with members of the DefendMe team. |
DefendMe reserves the right to modify, suspend, or discontinue any Service at any time, with reasonable notice to affected clients where practicable.
3. Eligibility and Account Registration
- You must be at least 18 years of age to use our services.
- By using our services, you represent that you have the legal capacity to enter into a binding contract.
- Where account registration is required, you agree to provide accurate, complete, and current information.
- You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
- You must notify us immediately if you suspect unauthorized access to your account at office@defendmeworldwide.com.
4. Engagement Process and Client Responsibilities
4.1 Intake and Case Acceptance
Submission of an inquiry, intake form, or initial consultation does not constitute the creation of an attorney-client relationship or a service contract. A formal engagement commences only upon: (a) your execution of a specific service agreement or engagement letter, and (b) DefendMe's written acceptance of your case.
DefendMe reserves the right to decline any inquiry or case without providing reasons, including where we determine that the case falls outside our competency, has insufficient merit, presents a conflict of interest, or would require us to act contrary to applicable law or professional regulations.
4.2 Your Obligations
You agree to:
- Provide accurate, complete, and truthful information about your case, loss, and circumstances.
- Promptly respond to requests for additional information, documents, or clarifications from our team.
- Refrain from simultaneously engaging other legal representatives for the same matter without notifying us in writing.
- Not engage in any conduct that could prejudice your case or our ability to act on your behalf.
- Understand that providing false or misleading information may result in immediate termination of services and could constitute fraud.
5. Fees, Payment, and Refunds
5.1 Fee Structure
Fees for DefendMe services vary depending on the service type, complexity, and jurisdiction. The applicable fees will be set out in your specific engagement agreement or on the relevant service page of our website.
| Service | Fee Model |
|---|---|
| Class Action Lawsuits | A Case Registration Fee applies per case, the amount of which is published on the DefendMe platform at the time of registration. Legal fees, including any success-based commission on recovered assets, are charged solely by the engaged law firm under a separate legal engagement agreement. |
| Crypto Money Tracing | Fixed fee or hourly rate as agreed at engagement. Payable upfront or per milestone. |
| Business Verification | Fixed fee per verification report. Payable upfront. |
| Criminal Complaints | Fixed fee or retainer as agreed. Payable upfront or per phase. |
| Consultations | Fixed fee per session. Payable prior to the consultation. |
| Education | Free or subscription-based as indicated on the website. |
5.2 Platform Administration Fees
All fees charged through the DefendMe platform are platform administration fees covering technology services, AI processing, case management, document handling, professional review, and platform access. This applies to all products and services including case registrations, reports, verifications, complaint preparation, and consultations. The applicable fee for each product and tier is displayed on the DefendMe platform at the time of purchase and may vary by product, tier, and case. All platform fees are DefendME Global Consulting LLC's own revenue.
Platform administration fees are non-refundable once processing has commenced. Specific refund terms are set out in Section 5.5 of these Terms.
5.3 Legal Representation and Success Commission
DefendMe does not charge for legal representation. Where legal representation is provided (primarily in class action proceedings) it is covered exclusively by a success-based commission charged directly by the appointed law firm upon recovery of assets. This commission is governed solely by the Legal Services Agreement signed directly between you and the law firm. It does not flow through the DefendMe platform and is entirely separate from any platform administration fee you pay to DefendME Global Consulting LLC.
DefendME Global Consulting LLC does not collect, handle, or take any portion of the success commission. The commission is collected directly by the law firm and is subject to the terms of your Legal Services Agreement with them.
5.4 Payment Terms
- All fees are quoted and payable in the currency specified in your engagement agreement (USD unless otherwise stated).
- Payments are processed by our third-party payment processors. By providing payment details, you authorize us to charge the agreed fees.
- All fees are exclusive of applicable taxes, which you are responsible for paying.
- We do not store full payment card details; these are handled securely by our payment processor.
5.5 Refund Policy
Due to the nature of legal and professional services:
- Consultation fees are non-refundable once the consultation has taken place.
- Fixed-fee services are non-refundable once substantial work has commenced.
- For phased services, you may request a refund of fees paid for phases not yet commenced, subject to a reasonable administration fee.
- Legal services provided by the law firm under a separate engagement agreement, including contingency arrangements, are governed by that agreement; DefendMe has no role in and accepts no liability for those fee arrangements.
- Refund requests must be submitted in writing to billing@defendmeworldwide.com within 14 days of the triggering event.
6. Nature of Services: Important Disclaimers
6.1 Not a US Law Firm
DefendMe Global LLC is a technology company, not a law firm licensed in the United States. Legal services are rendered through affiliated licensed legal professionals. No attorney-client privilege under US law is established solely by your use of the DefendMe website or technology platform. Attorney-client privilege attaches only upon formal engagement with the licensed legal partners.
6.2 No Guarantee of Outcomes
We cannot and do not guarantee: (a) the recovery of any funds; (b) successful prosecution or civil judgment; (c) any particular outcome from a criminal complaint; (d) the traceability of any cryptocurrency or asset; or (e) the accuracy of third-party information in business verification reports. You engage our services understanding that legal and investigative outcomes are inherently uncertain.
6.3 Third-Party Information
Business Verification and Crypto Tracing services rely in part on third-party data sources, public records, and blockchain data. DefendMe does not independently verify all underlying data and is not liable for inaccuracies in third-party sources. Reports are provided "as-is" as professional assessments, not guarantees of accuracy.
6.4 Class Action Participation
When you join a DefendMe-coordinated class action, you pay a platform administration fee (the Case Registration Fee) to DefendME Global Consulting LLC. This fee covers platform services only. victim intake and verification, case aggregation, document management, and platform access. It does not constitute payment for legal representation.
Legal representation in the class action is provided free of charge at the point of engagement. The appointed law firm is compensated exclusively through a success-based commission on recovered assets, charged directly by the law firm upon recovery. You will be required to sign a Legal Services Agreement and Power of Attorney directly with the appointed law firm before legal proceedings commence. DefendME Global Consulting LLC is not a party to that agreement.
Joining a DefendMe-coordinated class action does not guarantee: (a) that the class action will be certified by a court; (b) any minimum recovery amount; (c) any particular timeline for resolution. Class action proceedings are subject to court approval, legal procedures, and the decisions of appointed lead counsel.
7. Intellectual Property
All content on the DefendMe website and platform, including text, graphics, logos, software, reports, tools, and educational materials, is the property of DefendMe Global LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the website and any deliverables provided to you for your personal, non-commercial purposes in connection with your engagement. You may not:
- Reproduce, redistribute, or commercially exploit any DefendMe content without prior written consent.
- Reverse-engineer, decompile, or attempt to extract source code from our proprietary tools.
- Use our trademarks, logos, or branding without written authorization.
Reports, analyses, and documents prepared specifically for you under a service engagement are your property once paid for in full, subject to DefendMe retaining a copy for its records.
8. Confidentiality
Both parties acknowledge that in connection with the Services, each may receive Confidential Information of the other. "Confidential Information" means any non-public information disclosed in connection with these Terms or any engagement.
DefendMe will:
- Keep your case details, personal information, and communications confidential.
- Not share your information with third parties except as necessary to perform the Services, comply with legal obligations, or as described in our Privacy Policy.
- Apply reasonable security measures to protect Confidential Information.
You agree to:
- Keep confidential any proprietary methods, tools, or processes disclosed to you by DefendMe.
- Not disclose information about active proceedings in ways that could prejudice the outcome.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known prior to disclosure; (c) is independently developed; or (d) must be disclosed by law or court order.
9. Limitation of Liability
DefendMe's total cumulative liability to you under or in connection with these Terms shall not exceed the total fees paid by you to DefendMe in the 12 months preceding the claim.
Nothing in these Terms limits liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any liability that cannot be excluded by applicable law.
10. Indemnification
You agree to indemnify, defend, and hold harmless DefendMe Global LLC and its officers, directors, employees, legal partners, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
- Your breach of these Terms.
- Your provision of false, misleading, or incomplete information.
- Your violation of any applicable law or third-party rights.
- Any claim by a third party arising from your conduct in connection with the Services.
11. Termination
11.1 Termination by You
You may terminate your engagement with DefendMe at any time by providing written notice to office@defendmeworldwide.com. Termination does not entitle you to a refund of fees already paid for services rendered. You remain responsible for any fees incurred prior to termination.
11.2 Termination by DefendMe
DefendMe may suspend or terminate your access to services and/or your engagement, with or without notice, if:
- You materially breach these Terms and fail to remedy the breach within 7 days of written notice.
- You provide false, fraudulent, or misleading information.
- Continuing the engagement would require us to violate applicable law or professional regulations.
- A conflict of interest arises that cannot be resolved.
- Your behavior is abusive, threatening, or harassing toward our staff.
11.3 Effect of Termination
Upon termination: (a) all rights granted to you under these Terms cease; (b) DefendMe will preserve your data as required by law and our Privacy Policy; (c) clauses that by their nature survive termination (including Confidentiality, Limitation of Liability, and Governing Law) shall continue in force.
12. Complaints and Dispute Resolution
12.1 Internal Complaints
If you have a complaint about our services, please contact us in writing at office@defendmeworldwide.com with full details. We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 28 days.
12.2 Mediation
If a complaint is not resolved through our internal process, the parties agree to attempt resolution through good-faith mediation before initiating formal legal proceedings. Either party may request mediation by notifying the other in writing.
12.3 EU Consumer Rights
If you are a consumer resident in the EU/EEA, you may have the right to access the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Nothing in these Terms affects your statutory rights as an EU consumer, including any mandatory rights under the law of your country of residence that cannot be waived by contract.
13. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.
Subject to the EU consumer rights clause above (Section 12.3) and mandatory applicable law:
- For US-based clients: exclusive jurisdiction of the courts of the State of Delaware.
- For EU/EEA-based consumers: you retain the right to bring proceedings in the courts of your country of habitual residence.
- For clients engaging legal services through our legal partners: the governing law and jurisdiction for that specific legal engagement will be set out in the applicable engagement agreement.
14. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal data in connection with the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our Services, you consent to the collection, processing, and transfer of your personal data as described in the Privacy Policy. For EU/EEA residents, we comply with the General Data Protection Regulation (GDPR). Our legal partners comply independently with the data protection laws of their respective jurisdictions.
15. Changes to These Terms
DefendMe may update these Terms from time to time. When we make material changes, we will:
- Update the "Effective Date" at the top of this document.
- Post a prominent notice on our website.
- Where required, notify you by email.
For existing clients with active engagements, material changes to Terms will not apply retroactively without your express consent. Your continued use of our services after updated Terms are posted constitutes acceptance of the changes. If you do not agree, you should cease using our services.
16. General Provisions
16.1 Entire Agreement
These Terms, together with any applicable engagement letter, service agreement, and our Privacy Policy, constitute the entire agreement between you and DefendMe with respect to the Services and supersede all prior agreements and understandings.
16.2 Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
16.3 Waiver
No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right. A waiver of any breach shall not be deemed a waiver of any subsequent breach.
16.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. DefendMe may assign its rights and obligations to an affiliate or successor entity, provided it notifies you in writing.
16.5 Force Majeure
Neither party shall be liable for any failure or delay in performance resulting from causes beyond their reasonable control, including natural disasters, acts of government, pandemics, cyberattacks, or failures of third-party infrastructure.
16.6 Language
These Terms are drafted in English. In the event of any translation, the English version shall prevail in case of conflict.